Mehedi Hasan

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Viewing 15 posts - 16 through 30 (of 241 total)
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  • in reply to: paypal issue #87691
    Mehedi Hasan
    Moderator

    Hello Savvas,

    We are really sorry for the inconvenience but it’s really tough to get the problem with that short details. I’d request you to kindly create a support ticket from your WP ERP account.

    Our dedicated support team will debug to find the problem and provide you a solution.

    Thanks

    Mehedi Hasan
    Moderator

    Hello,

    Having/providing ERP permission on a user profile is a working function, tends to provide extra capabilities to the user/employee.

    Do your site or server usage cache? Sometimes hard cache can cause this type of problem. In that case, kindly try after flushing the cache.

    Thanks

    in reply to: WooCommerce Product Synchronization issue #87375
    Mehedi Hasan
    Moderator

    Hello Cai,

    Sorry for the inconvenience. As WooCommerce sync is a paid feature, I assume you have premium support access. I’d recommend you to contact our support center through your WP ERP My-Account.

    Thanks

    in reply to: Customers in CRM not automatically moving to Accounting #86403
    Mehedi Hasan
    Moderator

    Hello,

    You do not need to import them manually. You just need to have the synchronization enabled. Reference screenshot: https://prnt.sc/wkrd6r

    I hope this helps.

    Thanks

    in reply to: Single module #86387
    Mehedi Hasan
    Moderator

    Hello,

    Individual extensions are not available to purchase anyone. You need to get them with the Pro version. If you have already purchased the Pro version but you need an extension now, you can do it. Just update your subscription and choice the extension(s) you need. It’ll charge you only for the selected extension(s) only as you have purchased the Pro only.

    Thanks

    in reply to: WP ERP Activation Fatal Error #86150
    Mehedi Hasan
    Moderator

    Well, in that case, please contact our support center directly. Our support team will debug the problem on your site.

    Thanks

    in reply to: WP ERP Activation Fatal Error #86067
    Mehedi Hasan
    Moderator

    It seems a conflict Andrew. Can you please try installing/activating it by keeping the other plugin deactivated?

    Once the WP ERP actived, then try activating other plugins one by one. In that way, you’ll be able to identify exactly which plugin is causing the problem.

    Thanks

    in reply to: Cash purchase and UX question #84948
    Mehedi Hasan
    Moderator

    Hello Sierra,

    Thanks for the query.

    1. Answer: I understand. You want it in a single process but no, it’s not possible. You need to create an invoice first before receiving/recording a payment. Two need to be added separately.

    2. Answer: No, it should come. Just make sure you have added that vendor for this product that you want to purchase. Like; if Product-A is made for the vendor-X, So, when you create a purchase, if you select vendor-x, then only you’ll find the product-A. If you select vendor-Y, you’ll not get Product-A, because it’s a product of vendor-X.

    3. Answer: Did not get this well. Adding Employee in HR adds them in the Accounting users as well. No need to add them again.

    4. Answer: We’ll have a frontend soon. So, you’ll be able to use the whole accounting system from a separate and beautiful screen.

    Thanks

    in reply to: Support Tickets not working #84448
    Mehedi Hasan
    Moderator

    Hello Michael,

    Really sorry for the inconveneince. We’ll surely take care of the support form in my-account but in the meantime, please contact us directly to [email protected] or via this contact form: https://wperp.com/contact/

    We really appreciate your cooperation 🙂

    Thanks

    Mehedi Hasan
    Moderator

    Hello

    We have implemented form validation which doesn’t allow special character on the name for now. However, we have managed to sort it out and the problem will be solved in our next version 1.6.9. (1.6.8 will be released today/tomorrow but the fixes will come next of it)

    Thanks

    in reply to: Dashboard not working #83574
    Mehedi Hasan
    Moderator

    Here is how to debug: https://wordpress.org/support/article/debugging-in-wordpress/

    If you think it’s hard for you to find the debug log, feel free to contact our support center. OUr support team will assist you both in finding the problem and solving it.

    Thanks

    in reply to: Dashboard not working #83484
    Mehedi Hasan
    Moderator

    Can you please share the debug log if there is any error? Otherwise, please make a way to let us check the problem on your site directly.

    Thanks

    in reply to: payroll #82836
    Mehedi Hasan
    Moderator

    It’s a paid extension, Ryan. You need to purchase it along with the WP ERP Pro.

    Thanks

    in reply to: Generate Shift #82383
    Mehedi Hasan
    Moderator

    Make your your parmalink structure is set to ‘post-name’. Contact our support center for the further help if that doesn’t help.

    Thanks

    in reply to: woocommerce sync #81818
    Mehedi Hasan
    Moderator

    Synchronize with WooCommerce requires to have the WooCommerce Synchronize extension which is paid. Do you have that extension latest updated version installed?

    If yes but yet having the problem, contact our support center directly.

    Thanks

Viewing 15 posts - 16 through 30 (of 241 total)