Refund Policy

Try Before Buying

WP ERP Demo is available so that you can try and check what you are buying. We have included all the extensions of WP ERP within the demo just for you. You can request the demo directly from here.

Ask Before Buying

You can also ask any question on our support email, social media or blogs. Our expert support engineers are always available to answer all your questions related to our products. You can send us email to support@wperp.com or fill up this contact form.

Refund Policy After Purchase

We firmly believe in and stand with our product 100%, but we understand that it cannot work perfectly for everyone all of the time. If you have an issue that we are unable to resolve that makes the system unusable, we are more than happy to provide a complete refund within 14 days of your original purchase.

A couple of small points you should consider

  1. We cannot provide refunds due to technical issues unless you allow us to adequately try and assist you. If we are unable to resolve the issue for you, we will provide a refund. Before requesting a refund, please open a support ticket stating your issue in details along with screenshots.
  2. Refunds may only be issued within 14 days of the purchase date. After 14 days no refunds can be processed.
  3. Refunds will not be granted if you simply decide not to use the purchased products or you buy it by mistake. We stand behind our products and will assist you in solving any problem you have, but we also expect you to adequately understand what you are purchasing and why.
  4. Refund will not be issued for any custom feature that was not present during the time when you bought it.

Policy for Automatic Payments

WP ERP extensions require renewal of subscriptions every year, but you can choose whether to renew your subscription or not. We suggest to renew your subscriptions because we are always improving our products and releasing new updates. A valid subscription is required for receiving updates.

Please note that when you purchase any product using PayPal or Stripe, you create an automatic payment account. This means both Pay Pal and Stripe records your information and prepares your payment account. This helps the payment gateways to automatically charge from you to complete automatic payments.

If you do not cancel automatic payments from your account, it will –

  1. Renew the product subscription after one year
  2. Charge from your account automatically

We do not refund auto renewal payments for any product.

So, please make sure to cancel automatic payment while purchasing if you don't want to renew your license after one year.

Acceptance of this Policy

When you are placing an order for any of our products, you indicate that you have read this refund policy properly. This also proves that you agree with and fully accept the terms of this refund policy. We ask you not to place an order with us if you do not agree with the terms and conditions.

If the above criteria mentioned in this policy are met, then you are eligible for a refund. Please use the contact form and we will reply within 2 working days.