CRM - Contact Not work fine

Tagged: crm-contact-problems

This topic has 14 replies, 4 voices, and was last updated 6 years, 7 months ago by Shawon Chowdhury.

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- August 8, 2017 at 8:13 pm #8969
  
  Omar A
  Participant
  
  Hello,
  I have facing problem in my WP ERP – CRM – (Contacts ).
  No one can access & Edit the CRM if Not Administrator.
  The Edit for Contact for below option not save after update and in create new contacts :
  1- Contact Group.
  
  There are another error. The save option for below Table in Contact detail not accept save after insert the necessary fields.
  1- New Note.
  2- Email.
  3- Log Activity.
  4- Schedule.
  5- Task.
  
  Looking to solve this problem
- August 10, 2017 at 10:34 am #9051
  
  Shawon Chowdhury
  Moderator
  
  @Omar,
  
  Sorry to hear that you’re facing this. But we are not facing any of the above-mentioned issues.
  There might be a plugin conflict.
  
  Please check and let us know updates 🙂
- August 11, 2017 at 6:19 am #9067
  
  Omar A
  Participant
  
  Hi Shawon,
  The problem appeared when WP project Pro active. Before was working but before the last update for WP ERP. There are other problem Contacts can’t access it only role with admin.
  
  Can I give you the access detail to our website here
  
  Regards
  
  Omar
- August 13, 2017 at 9:47 am #9079
  
  Shawon Chowdhury
  Moderator
  
  @Omar A,
  
  Your credentials are private and valuable.
  Please do contact at [email protected] and provide it there.
  
  Thanks 🙂
- August 15, 2017 at 1:55 am #9102
  
  CyberLoft
  Participant
  
  @Shawon
  
  Myself and another of my clients has the same problem as Omar A. I can’t Log any activity in the CRM. The Add Button is greyed out. I have also turned off all plugins and the problem remains.
  
  This problem also presents itself on the Add Contact page.
  
  Mark H.
  CyberLoft
- August 15, 2017 at 2:35 am #9104
  
  CyberLoft
  Participant
  
  The ADD LOG BUTTON is now working. The only thing I noticed was I updated the plugin today and it has a new time picker setup for the TIME of the LOG ACTIVITY.
  
  Just wanted you to know. I provided you with access to our site for future reference and when needed.
  
  Mark H
  CyberLoft
- August 15, 2017 at 1:43 pm #9137
  
  Shawon Chowdhury
  Moderator
  
  @cyberloft,
  
  Thanks for updating. Your cooperation is highly appreciated 🙂
- August 16, 2017 at 7:04 am #9148
  
  Omar A
  Participant
  
  I sent the detail by email
  
  Looking to your kind action to solve this problem
  
  Regards
- August 17, 2017 at 12:36 am #9158
  
  Omar A
  Participant
  
  Hello,
  Kindly can you inform me. This problem will solve or not. As I inform you this problem happened after update and this conflict with WP Project Pro. Inform me this issue belong to you or to wp project pro.by the way I could contact them but not respond for this issue. I transferred this plugine to new location try to work by it and still facing problem problem from time to time when there update
  
  Looking to receive your kind reply urgently because our data on it and we need to purchase other plugins Workflow, deals and others
  
  Regards
- August 17, 2017 at 7:08 am #9161
  Omar A
  Participant
  I installed debug.
  When select contact the error message as below
  “”
  Uncaught NotSupportedError: Failed to execute ‘registerElement’ on ‘Document’: Registration failed for type ‘trix-toolbar’. A type with that name is already registered.
  http://website.com/erp/wp-content/plugins/wedevs-project-manager/assets/js/trix.js?ver=4.8.1 line 15
  “”
  when I wrote in Note. 4 errors generated as below
  “”
  1. Uncaught TypeError: Trix.Block is not a constructor
    http://website.com/erp/wp-content/plugins/erp/assets/vendor/trix/trix.js?ver=20150314 line 18
  2. Uncaught TypeError: Cannot read property ‘textForStringWithAttributes’ of undefined
    http://website.com/erp/wp-content/plugins/erp/assets/vendor/trix/trix.js?ver=20150314 line 19
  3. Uncaught TypeError: Cannot read property ‘fromHTML’ of undefined
    http://b-arrow.com/erp/wp-content/plugins/erp/assets/vendor/trix/trix.js?ver=20150314 line 19
  4. Uncaught TypeError: Cannot read property ‘attachmentSelector’ of undefined
    http://website.com/erp/wp-content/plugins/erp/assets/vendor/trix/trix.js?ver=20150314 line 15
  “”
  
  I hope this help more to specific the error
  
  Regards
  Omar
- August 17, 2017 at 1:27 pm #9162
  
  Shawon Chowdhury
  Moderator
  
  @Omar A,
  
  We’ve not got any email with credentials at “[email protected]” from you. And let me assure you that this error is occurring due to WP Project Manager (Pro) and they are working on it. Hope the upcoming release of WP Project Manager will fix it.
  
  Thanks 🙂
- August 20, 2017 at 3:37 am #9206
  
  Omar A
  Participant
  
  Hi Shawon,
  The content could contacts log, activity … work fine now.
  Thanks for kind support.
  The contacts group couldn’t assign from the contacts in new or edit. But you can assign contact to the group from page of contact group.
  
  Kindly can you check and advise me if can fix it.
  
  Thanks in advance
  
  Hello mar
- August 21, 2017 at 11:51 am #9225
  
  Shawon Chowdhury
  Moderator
  
  @Omar,
  
  I’d like to perform a check on your site.
  Please do contact at “[email protected]” for more help.
  
  Thank you 🙂
- April 3, 2018 at 7:27 am #15358
  
  Gabeonline
  Participant
  
  Sorry to chip in in the discussion.
  
  I have the same issue. Never installed WP Projects and I deactivated all other plug-ins but still the same issue.
  
  Whenever I want to create any new activity under contacts it lets me press the save button. However a blue time ruler starts to run very slowly and in the end nothing is saved or sent. (same applies for company by the way)
- April 3, 2018 at 11:41 am #15390
  
  Shawon Chowdhury
  Moderator
  
  @Gabeonline,
  
  Please check your browser’s console log and let me know.
  Looks like there might be some kind of error.
  
  Thanks for your cooperation 🙂
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