Hello,
It seems there is a conflicting issue causing the problem. Before going further, please check the conflict first. You can follow the guideline here-> https://thebengalboy.com/best-practice-find-wordpress-theme-plugin-conflicts/
If the issue persists even after disabling all the plugins and switching the theme, then get in touch with our support center. Our support team will assist you further to get rid of it.
Thanks
