I am struggling with this issue for a long time now. If one of my CRM managers send an email, log a phone call or whatsoever, all other CRM managers doesnt see this activitities, Only the contact owner and the superadmin can see it. What can I do?
Let me describe how CRM contacts work:
-> Contacts and their activities can be seen by the contacts owners only, if you are an Agent. An agent can not see other agent’s contacts or activity.
-> Manager can see all. All the contacts event if it owns by other agents as Manager has all the rights to see all.
So, please make sure you do not have an agent role, rather, you have a CRM manager role from your user profile. Reference screenshot: https://prnt.sc/onr99a
U use this answer in other forum threads and I have seen it. Like I said, in my case. A user with CRM Manager role cannot see the activities, logs, or anything created by other users. Only the contact owner and the super admin can see it all.