Inbound emails not retrieved. IMAP connection tests fine.

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    • #11061
      Jennifer Jennings
      Participant

      This is a repeat of several other forum posts but I didn’t see any information posted to fix the issue other than to check permission settings on the email servers. I have done this and have confirmed that there are not additional settings to configure on the emails server. I have checked to make sure that cron is running our hosting platform. I am able to send an email to a CRM contact, but when I reply to that email the inbound email never appears.

    • #11100
      Shawon Chowdhury
      Moderator

      @Jennifer,

      Actually, we’ve made huge changes in the core codes of WP ERP and huge improvement has already been implemented recently.
      Still, we are working on the improvement of queries and after that, we’ll work on this.
      Hoping this will be fixed in future releases.

      Thank you ๐Ÿ™‚

    • #11154
      sdmeijer
      Participant

      I have exactly the same problem.
      Inbound emails never appear.

    • #11164
      Shawon Chowdhury
      Moderator

      @sdmeijer,

      We’ve got several feedbacks on this. Please wait until next release.

      Thanks ๐Ÿ™‚

    • #13042
      Jennifer Jennings
      Participant

      Well, post update, emails still are not being retrieved. Is there a way that we could receive some support on this?

    • #13068
      Shawon Chowdhury
      Moderator

      @Jennifer,

      This has been resolved. It seems we need to have a closer look at your site.
      Please contact our support “[email protected]” so that we may solve it earlier.

      Thanks ๐Ÿ™‚

    • #40323
      Jerome Ricketts
      Participant

      I am now experiencing this issue and for some reason I still can’t get it to work.

    • #105457
      [email protected]
      Participant

      Have we had an fixes for this?

    • #106925
      JAMAL1369
      Participant

      ุงhello
      I am using version 1.10.5 and the settings and email test are correct. But I can not receive incoming emails. Can you help me?

    • #107581
      [email protected]
      Participant

      my email tests say that my email setup is successful but I still don’t get any email. I submitted a ticket, provided access to my site and someone says they checked my site and understand my problem but there has been no fix, nor was I provided with details of what the problem is. I’m VERY unhappy with the service provided for this issue. I was excited about the product and ready to upgrade but the solution is incomplete without email access. The sad part is, this has been an ongoing issue for years. You would think something like this wouldn’t be so complicated but here we are.

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