Inbound emails not retrieved. The POP and SMTP connection is ok!!

Home Forums CRM Inbound emails not retrieved. The POP and SMTP connection is ok!!

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    • #69184
      2Wins
      Participant

      As respostas dos e-mails não estão chegando nas atividades dos contatos, e as configurações de POP3 e SMTP estão ok

    • #69259
      Jay
      Participant

      I assume the IMAP or Gmail has not been connected properly or it’s missing. Please navigate to WP ERP->Settings->CRM->Emial Connection, and then connect either your Gamil or the IMAP to get the inbound email working.

      Thanks

    • #69304
      2Wins
      Participant

      Hello!
      The IMAP settings were made correctly, the green “check” icon appeared. I am managing to send emails, just not receiving them. Thanks

    • #75792
      stackshipping
      Participant

      I am experiencing the same problem. How can we solve this?

    • #79695
      direct5
      Participant

      I can confirm that this is the issue. I sent request to the support team. They gave no reply till now.

      Does anybody know what is happening with this plugin and/or this project?

    • #79714
      martinroo
      Participant

      I tested this plugin last December. The CRM module was of my special interest. Everything went so smoothly and correctly that I made a choice this plugin for future.

      Last week I installed it for some practical purpose and found the problem described above.

      It seems very strange. Now messages sent from CRM are in the “Activity” log but then they disappeared. Nobody receives them.

      It looks like a very simple and slight malfunction.

      I wonder when this problem will be solved.

    • #81660
      Ddlx Frederic
      Participant

      Same problem

      IMAP and SMTP are OK…. but Inbound Mail are not working…. :{

    • #105454
      [email protected]
      Participant

      Has a fix been discovered for the incoming email issue?

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