No inbound emails

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    • #7817
      robbie_berns
      Participant

      Hi

      I have configured SMTP and IMAP successfully (using Office365), and the connection is checked. However, no emails come in.

      Questions:
      1. The email account is used by a sales rep for ordinary email – could this be a problem? Does it need a dedicated account? is POP preferable?
      2. How does the system know which contact / thread the inbound email belongs to?

      Thanks

    • #7844
      Shawon Chowdhury
      Moderator

      @robbie_berns,

      Actually, no error should occur for the dedicated email account. Please recheck that you have successfully provided security permissions from your email account settings.

      The system only shows replies from the email address that is linked to contact.

      Thanks 🙂

    • #7846
      robbie_berns
      Participant

      OK, but you didn’t quite answer my questions. In the end, there are no incoming emails.

      How do I debug this?

    • #7857
      Shawon Chowdhury
      Moderator

      @robbie_berns,

      You need to check the settings on your email settings. Cause if it does not allow any other application to access then no incoming emails will be available to access from any 3rd Party application like WP ERP. So you need to over sure that in your email settings you have successfully set up these security settings.

      Our support team has contacted you already. Please assist them in finding out the reason behind this.

      Thank you 🙂

    • #9480
      robbie_berns
      Participant

      Hello Shawon

      I am still struggling to get incoming emails. Outgoing emails go out successfully. The IMAP test is successful.

      If I send an email from CRM, it goes out correctly. When there is a reply to this email, I can read it in Outlook but not on the CRM contact.

      Where do I look to solve this?

    • #9482
      robbie_berns
      Participant

      Actually, there appears to be more about this problem: emails only go out if I activate Postman SMTP. Nothing is sent if I disable Postman.

      However, the tests under ERP Settings> Emails are all successful

    • #9492
      Shawon Chowdhury
      Moderator

      @ribbie_berns,

      Looks like we need to check your site and find out the reason behind this. To perform this test we need your assistance.
      Please do contact at our support team for further assistance- http://wperp.com/contact

      Thanks 🙂

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