- This topic has 6 replies, 2 voices, and was last updated 6 years, 7 months ago by
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Hi
I have configured SMTP and IMAP successfully (using Office365), and the connection is checked. However, no emails come in.
Questions:
1. The email account is used by a sales rep for ordinary email – could this be a problem? Does it need a dedicated account? is POP preferable?
2. How does the system know which contact / thread the inbound email belongs to?Thanks
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Actually, no error should occur for the dedicated email account. Please recheck that you have successfully provided security permissions from your email account settings.
The system only shows replies from the email address that is linked to contact.
Thanks 🙂
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You need to check the settings on your email settings. Cause if it does not allow any other application to access then no incoming emails will be available to access from any 3rd Party application like WP ERP. So you need to over sure that in your email settings you have successfully set up these security settings.
Our support team has contacted you already. Please assist them in finding out the reason behind this.
Thank you 🙂
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@ribbie_berns,
Looks like we need to check your site and find out the reason behind this. To perform this test we need your assistance.
Please do contact at our support team for further assistance- http://wperp.com/contactThanks 🙂
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