SMS Issues identified, but no solved.

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This topic contains 1 reply, has 2 voices, and was last updated by  Mehedi Hasan 3 weeks ago.

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  • #27611

    Robert Sigman
    Participant

    Hello,

    SMS was not sending. I figured out why:

    First, the FROM number must include “+1” i.e. “+1-833-428-0000” and NOT “833-427-0000”

    Second, the TO number must include “+1” as well.

    If you do not include “+1” it will throw continuous delays and the memory will run out and the process will be killed.

    The problem is that no person is going to put “+1” when they sign up and put their number. So, is there a way we can set this manually to accompany all numbers? Or, prevent the requirement for “+1”

    Thanks,

    Robbie

  • #28167

    Mehedi Hasan
    Moderator

    Hello @Robert,

    As the system is global and sending SMS to the global number needs to have the country code, so, you'll need to use the +1 in the case of using the USA number. It actually not possible to set +1 by default as this can be different to the other people.

    Suppose, our country code it +880, so, if it is set to +1 by default, it won't be reliable for us.

    However, I'm adding a feature request on our log to select the country first and then it will include the country code automatically. We'll consider this in the future 🙂

    Regards

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