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Attendance Plugin Issue

Home Forums HRM Attendance Plugin Issue

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    • #20164
      Sammy .
      Participant

      We are not getting the correct reports. Yesterday only 1 person had a shift. That person attended the shift. but it is showing that 1 person attended but all others were absent. Those absent were not scheduled for a shift. Why is this ??
      https://drive.google.com/open?id=1uRuuMFhLcMR5ZVm1in9jNj41jvL1nDAj

    • #20184
      Sammy .
      Participant

      Any support help??

    • #20189
      rafin
      Participant

      Dear Sammy,

      Our Live Chat agent has already sent you an email regarding this.

      Anyways, I have tried to reproduce this issue from the localhost and was unable to reproduce this issue as everything seemed perfectly well.

      Please make sure that you have updated to the latest versions of WP ERP (1.3.13) and WP ERP Attendance add-on (1.1.4).

      If both of them are updated and you are still facing issue, please provide me a temporary admin credentials and FTP access through our Support ticket through this link so that I can look into this issue and fix it.: https://wperp.com/contact/

      Thank you.

    • #20211
      Sammy .
      Participant

      Just now found the email in the spam folder. Crossing my fingers it gets fixed sometime this month or it is just another useless extension we have.

    • #20213
      rafin
      Participant

      Dear Sammy,

      I already have checked from my localhost and didn’t face the issue which you have mentioned.

      If both WP ERP and the Attendance add-on is up to date, yet you are facing this issue then please provide me a temporary admin access and FTP credentials through this link: https://wperp.com/contact/ or email at this address: [email protected]

      Since I am not facing this “Attendance” issue you have mentioned, I really need this information to fix your issue.

      I hope you understand.

      Thank you.

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