Unable to delete or rename Leave Policies or Leave Types

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    • June 9, 2020 at 11:42 pm #74524
      atfcn
      Participant

      Hello, sorry for all the comments but my staff is unable to delete or rename leave policies or leave types (after they have been attached to policies) They have made many policies which are redundant to other policies and are now confusing other HR managers using the system. How do I remove these extra entries? Will I have to edit the database? If so, can you give me a quick overview as to where and what table needs updated. Thanks!

    • June 10, 2020 at 11:51 am #74570
      Mehedi Hasan
      Moderator

      Hello

      Leave policies can be deleted if that policy has not been entitled/assigned to the employee. So, first, check if you have that policy assigned to any employee.

      If it doesn’t help, contact our support center directly.

      Thanks

    • June 23, 2020 at 11:02 pm #75495
      nettl fareham
      Participant

      Hi,

      We’re also having this issue. We are unable to delete leave policies and/or leave types. This is a critical error imo.

      There are no users assigned to any policies/types. We have deleted all dummy data with the hope to start again but leave policies and types remain and cannot be deleted.

      Please advise – are you aware of this issue and working on a fix? Also, what is the best way to contact support directly? I can’t seem to find a support option on your website.

      • This reply was modified 9 months, 2 weeks ago by nettl fareham.
    • June 24, 2020 at 2:26 am #75497
      nettl fareham
      Participant

      Update: We have discovered that enabling debug mode allows us to delete the leave policies. We are still unable to delete the leave type.

      Please advise.

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