Forum Replies Created
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AuthorPosts
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Jay
ParticipantHello Bob,
The support may want to debug the issue on your site. So, it’s better to contact them directly from your WPERP account- as you are a paid customer.
Thanks
Jay
ParticipantYes, Bob. The personal support is the better place to discuss the paid extension- which includes premium support as well.
Thanks
Jay
ParticipantHello,
All the CRM tables veiw under the folder:
..../wp-erp/modules/crm/assets/js/
As the codes written in the vue.js, seems there is no other way customizing the core JS files.
Thanks
January 23, 2020 at 9:55 am in reply to: Using the same product key on our test server and main page #64706Jay
ParticipantHello Chris,
You can install the plugin on the test server without activating the license. No worries, it’ll be in operation for several days. Install the license only on the live/main site, when you are ready to go production
Thanks
Jay
ParticipantHello Josh,
I just checked and found it’s working fine on the Safari. Reference: https://prnt.sc/qrkiz4
However, if you are having a problem, please feel free to contact the support team directly.
Thanks
Jay
ParticipantHello,
After closing the balance, cash will be carried out to the next year automatically. You do not need to do it manually.
Thanks
Jay
ParticipantHello Ian,
Yes, it was an issue with the last version, unfortunately. However, we have fixed it already and pinned the fixes with the next release. We are almost ready and hoping to release a new version soon.
Thanks
January 20, 2020 at 9:10 am in reply to: Customer contact is not sync between CRM & ACCOUNTING module #64339Jay
ParticipantHello,
Can you please explain the problem? It’s really not possible to have an idea about the issue unless hearing in detail. ‘there’s nothing’ means it doesn’t load? In that case, make sure your permalink is set to the ‘post-name’.
Thanks
January 19, 2020 at 9:28 am in reply to: Employee listed – blank – cannot delete or cannot move to trash #64314Jay
ParticipantHello Darren,
This generally happens when someone deletes the user account from the ‘users’. A user has stored on your database, which needs to be cleaned. You can simply deactivate WPERP and run this cleaner-> https://github.com/wp-erp/erp-cleaner
Or contact our support center directly. Our support team will clean the database for you.
Thanks
January 17, 2020 at 9:16 am in reply to: How can I make the “Add New Deal” box work just like Pipedrive’s? #64150Jay
ParticipantHello,
If you have the company and contact created, you can choose them while creating the deal. However, we are not offering to create a contact on the deal creating page(on page) due to some limitations. We are not going to consider it soon though.
To create a deal, you need to have the contact and company created first.
Thanks
Jay
ParticipantHello Justin,
I’m afraid that the leaves are based on the Calendar year, not the Employee hiring date based.
Thanks
January 13, 2020 at 3:25 pm in reply to: Fatal Error: Table ‘wp_erp_crm_customer_activities’ doesn’t exist #63235Jay
ParticipantAlso, try activating WPERP after deactivating it once. If it doesn’t help anyway, contact our support center directly.
January 13, 2020 at 3:23 pm in reply to: Fatal Error: Table ‘wp_erp_crm_customer_activities’ doesn’t exist #63234Jay
ParticipantHello Frank,
It seems a conflicting issue with any other theme or plugin. Can you please try after deactivating other plugins temporarily and switching to a default theme?
Thanks
Jay
ParticipantWhat you actually refered by the 7th line, @Shawn? Can you please share a screenshot?
Thanks
Jay
ParticipantHello Shawn,
Part-1:
I’m afraid that this is not happening here. As I just checked, the Company can be updated smoothly with all of its details. Maybe you are facing the problem which is causing by something else or something?Part-2:
Fixed already and pinned to ship with the next release.Thanks
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