Jay

Forum Replies Created

Viewing 15 posts - 106 through 120 (of 232 total)
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    Posts
  • in reply to: Problem creating email campaign #65206
    Jay
    Participant

    Hello Bob,

    The support may want to debug the issue on your site. So, it’s better to contact them directly from your WPERP account- as you are a paid customer.

    Thanks

    in reply to: problem creating email templates #65205
    Jay
    Participant

    Yes, Bob. The personal support is the better place to discuss the paid extension- which includes premium support as well.

    Thanks

    in reply to: how change the contact list table view? #64950
    Jay
    Participant

    Hello,

    All the CRM tables veiw under the folder: ..../wp-erp/modules/crm/assets/js/

    As the codes written in the vue.js, seems there is no other way customizing the core JS files.

    Thanks

    in reply to: Using the same product key on our test server and main page #64706
    Jay
    Participant

    Hello Chris,

    You can install the plugin on the test server without activating the license. No worries, it’ll be in operation for several days. Install the license only on the live/main site, when you are ready to go production

    Thanks

    in reply to: Front End does not work on Safari #64705
    Jay
    Participant

    Hello Josh,

    I just checked and found it’s working fine on the Safari. Reference: https://prnt.sc/qrkiz4

    However, if you are having a problem, please feel free to contact the support team directly.

    Thanks

    in reply to: Move the Balance to new Financial Year #64621
    Jay
    Participant

    Hello,

    After closing the balance, cash will be carried out to the next year automatically. You do not need to do it manually.

    Thanks

    in reply to: ISSUE – Agents or Managers not found #64564
    Jay
    Participant

    Hello Ian,

    Yes, it was an issue with the last version, unfortunately. However, we have fixed it already and pinned the fixes with the next release. We are almost ready and hoping to release a new version soon.

    Thanks

    in reply to: Customer contact is not sync between CRM & ACCOUNTING module #64339
    Jay
    Participant

    Hello,

    Can you please explain the problem? It’s really not possible to have an idea about the issue unless hearing in detail. ‘there’s nothing’ means it doesn’t load? In that case, make sure your permalink is set to the ‘post-name’.

    Thanks

    Jay
    Participant

    Hello Darren,

    This generally happens when someone deletes the user account from the ‘users’. A user has stored on your database, which needs to be cleaned. You can simply deactivate WPERP and run this cleaner-> https://github.com/wp-erp/erp-cleaner

    Or contact our support center directly. Our support team will clean the database for you.

    Thanks

    Jay
    Participant

    Hello,

    If you have the company and contact created, you can choose them while creating the deal. However, we are not offering to create a contact on the deal creating page(on page) due to some limitations. We are not going to consider it soon though.

    To create a deal, you need to have the contact and company created first.

    Thanks

    in reply to: Leave Based on Anniversary #63851
    Jay
    Participant

    Hello Justin,

    I’m afraid that the leaves are based on the Calendar year, not the Employee hiring date based.

    Thanks

    Jay
    Participant

    Also, try activating WPERP after deactivating it once. If it doesn’t help anyway, contact our support center directly.

    Jay
    Participant

    Hello Frank,

    It seems a conflicting issue with any other theme or plugin. Can you please try after deactivating other plugins temporarily and switching to a default theme?

    Thanks

    in reply to: Purchase Order Error – NaN #63107
    Jay
    Participant

    What you actually refered by the 7th line, @Shawn? Can you please share a screenshot?

    Thanks

    in reply to: Company Details and PO #63106
    Jay
    Participant

    Hello Shawn,

    Part-1:
    I’m afraid that this is not happening here. As I just checked, the Company can be updated smoothly with all of its details. Maybe you are facing the problem which is causing by something else or something?

    Part-2:
    Fixed already and pinned to ship with the next release.

    Thanks

Viewing 15 posts - 106 through 120 (of 232 total)

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